policies

The online world can’t exist without a little bit of small print. Our policies regarding use of our website and your data are outlined below. You can also read the terms of our Limited Lifetime Warranty.

This page states the Terms and Conditions under which you (Visitor) may visit this website (“Website”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.

USE OF CONTENT

All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under license, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited. You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organization’s or entity’s written permission.

ACCEPTABLE WEBSITE USE

Security Rules Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation,
  • Accessing data not intended for such user or logging into a server or account which the user is not authorized to access,
  • Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization,
  • Attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, “flooding”, “mail bombing” or “crashing”, or
  • Sending unsolicited electronic mail, including promotions and/or advertising of products or services.
Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. General Rules Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

INDEMNITY

The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of hugoandborg.ca or their breach of the terms.

LIABILITY

User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user’s transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages. User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent. User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company’s total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.

DISCLAIMER OF CONSEQUENTIAL DAMAGES

In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.
The domain name hugoandborg.ca or the Website is owned by Hugo&Borg and your use of the Website and services and all tools are governed by these T&Cs as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on or visit the Website, you shall be subject to the policies that are applicable to the Website. This privacy policy sets out how Hugo&Borg uses and protects any information that you give Hugo&Borg when you use this website. Hugo&Borg is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Hugo&Borg may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. You are advised to read this Policy carefully. By accessing the services provided by Hugo&Borg you agree to the collection and use of your data by Hugo&Borg and certain authorized third-party service providers in the manner provided in this Policy.

Our privacy policy describes:

  • What personal information about Customers does we collect;
  • How and why we collect your personal information;
  • Your personal information is protected and secure;
  • How we use Cookies; and
  • Controlling your personal information.

1. What personal information about Customers does we Collect:

We choose to collect your personal information in order to provide and continually improve our products and services. Here are the types of personal information we collect: Information You Give Us: We receive and store any information you provide while accessing our website. See below some examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Services.
  • Name;
  • Contact information including email address;
  • Demographic information such as postcode, preferences, and interests;
  • other information relevant to customer surveys and/or offers;
  • Language Preferences.
Automatic Information: We automatically collect and store certain types of information about your use of our website, including information about your interaction with content and services available through our website. Like many websites, we use cookies and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Hugo&Borg products. See below examples of what we collect.
  • IP Address;
  • Your mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information);
  • the location of your device or computer;
  • version and time zone settings.
Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. See below additional examples of the information we receive
  • account information, purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising or other services;

2. How and why we collect your personal information:

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:
  • Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
  • Provide, troubleshoot, and improve Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the our Services.
  • Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with our Services.
  • Communicate with you. We use your personal information to communicate with you in relation to our Services via different channels (e.g., by phone, email, chat).

3. Your personal information is protected and secure:

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. In accordance with applicable law, we maintain appropriate technical and organizational security measures designed to protect your personal information from accidental loss or destruction and from unauthorized access, misuse, alteration and disclosure, wherever it is stored or processed, including when personal information is transmitted over a private network or stored in cloud environments. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

4. How we use Cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyses data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

5. Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:
  • whenever you are asked to fill your personal details on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

1. What is a cookie?

A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to “remember” your actions or preferences over time. Most Internet browsers support cookies; however, users can set their browsers to decline certain types of cookies or specific cookies. Further, users can delete cookies at any time.

2. Why do we use cookies?

We use cookies to learn how you interact with our content and to improve your experience when visiting our website(s). For example, some cookies remember your language or preferences so that you do not have to repeatedly make these choices when you visit one of our websites. We also use cookies to help us with geolocation tracking in order to present you with the closest office locations or delivery priorities. We may employ the learnings of your behavior on our website(s) to serve you with targeted advertisements on third-party website(s) in an effort to “re-market” our products and services to you.

3. What types of cookies do we use?

First-Party Cookies, we use first-party cookies on our website. First-party cookies are cookies issued from the hugoandborg.ca domain that are generally used to identify language and location preferences or render basic site functionality.

4. Session Cookies

Session cookies are temporary cookies that are used to remember you during the course of your visit to the website, and they expire when you close the web browser.

5. Persistent Cookies

Persistent cookies are used to remember your preferences within the website and remain on your desktop or mobile device even after you close your browser or restart your computer. We use these cookies to analyse user behavior to establish visit patterns so that we can improve our website functionality for you and others who visit our website(s). These cookies also allow us to serve you with targeted advertising and measure the effectiveness of our site functionality and advertising.

6. How are cookies used for advertising purposes?

Cookies and ad technology such as web beacons, pixels, and anonymous ad network tags help us serve relevant ads to you more effectively. They also help us collect aggregated audit data, research, and performance reporting for advertisers. Pixels enable us to understand and improve the delivery of ads to you and know when certain ads have been shown to you. Since your web browser may request advertisements and web beacons directly from ad network servers, these networks can view, edit, or set their own cookies, just as if you had requested a web page from their site. Although we do not use cookies to create a profile of your browsing behavior on third-party sites, we do use aggregate data from third parties to show you relevant, interest-based advertising. We do not provide any personal information that we collect to advertisers. You can opt out of off-site and third-party informed advertising by adjusting your cookie settings. Opting out will not remove advertising from the pages you visit, but, instead, opting out will result in the ads you see not being matched to your interests. This implies that the ad(s) you see will not be matched to your interests by those specific cookies.

7. How are third party cookies used?

For some of the functions within our websites we use third party suppliers, for example, when you visit a page with videos embedded from or links to YouTube. These videos or links (and any other content from third party suppliers) may contain third party cookies, and we encourage you to consult the privacy policies of these third-party vendors on their websites for information regarding their use of cookies.

8. How do I reject and delete cookies?

You can choose to reject or block all or specific types of cookies set by virtue of your visit to a Hugo&Borg website by clicking on the cookie preferences on our website(s). You can change your preferences for Hugo&Borg websites and/or the websites of any third-party suppliers by changing your browser settings. Please note that most browsers automatically accept cookies. Therefore, if you do not wish cookies to be used, you may need to actively delete or block the cookies. If you reject the use of cookies, you will still be able to visit our websites but some of the functions may not work correctly. By using our website without deleting or rejecting some or all cookies, you agree that we can place those cookies that you have not deleted or rejected on your device
  • All products must be inspected immediately upon receipt for any physical damage, missing boxes or components. Any visible damage to the goods or missing packages must be noted to the carrier and marked on the bill of lading. These claims must be submitted within 14 days of receipt.
  • What This Warranty Covers: Hugo&Borg warrants its products to be free from substantial defects in materials and workmanship from the original date of purchase under normal home use. This warranty is offered only to the original consumer purchaser and may not be transferred. Hugo&Borg is only responsible for the actual purchase price.
  • How Long the Warranty Lasts: Coverage for all wall cabinets, base cabinets, pantry cabinets, door fronts, drawer fronts, shelves, cover panels, fillers, mouldings, hinges, drawer parts (rails and soft-close mechanisms), adjustable feet and storage accessories are warranted to the original purchaser for as long as they own their home. This warranty is not transferable.
  • What Hugo&Borg Will Do Under the Warranty: During the warranty period, Hugo&Borg at its discretion, will repair or replace any part or product that proves to have substantial defects in materials or workmanship, or Hugo&Borg will provide an equivalent replacement product. Hugo&Borg reserves the right to change specifications in design and materials without notice and with no obligation to replace products that were previously manufactured.
  • Implied Warranties: Hugo&Borg disclaims any implied warranty of merchantability, and there are no warranties that extend beyond the descriptions on the face hereof.
  • Aging, Manufacturing, Natural Characteristics and Appearing in Printed Materials: Because of the varying natural characteristics of wood and the effects of ageing, product shown in displays and/or printed materials (such as product photos printed in brochures, flyers, catalogs, etc.) will not be an exact match to the cabinetry you will receive. Depending on the wood grain characteristics, the age of a sample and the environment of the retail showroom, samples will show some degree of variation from a new product. In addition, you should not expect all doors, drawer fronts, cover panels, trim or moulding to match exactly in either finish or grain. Variation in wood grain is normal and unavoidable. In addition, it is not possible to exactly match our colors in printed materials. Therefore, you should view the actual samples when making your color selection.
  • What This Warranty Does Not Cover: This warranty does not cover any problems or damage which result from improper transportation, improper installation, mishandling, misuse, abuse, neglect, abnormal use, commercial use, improper maintenance, unauthorized repairs, accidents, or acts of God, such as hurricanes, fire, earthquakes or floods. The warranty and any applicable implied warranties do not cover incidental or consequential damages arising from any defects in the product such as labour charges for installation or removal of the product or any associated products. Hugo&Borg is not responsible for any installation charges. This warranty does not cover defects or damage caused by normal wear and tear, alterations, environmental conditions, humidity absorption, or mold. In addition, variations in wood grain, finish color or ageing are not considered defects and are not covered by this warranty.
  • How to Obtain Warranty Service: If you need replacement parts or would like to make a warranty claim, please contact our Customer Service Representative by email at [email protected] or call us at +1-833-283-2877. All warranty claims must include the model number of the product, a copy of the original receipt, and the nature of the problem. In addition, Hugo&Borg may at its discretion require inspection of the installation site, photography, or authorize the prepaid return of the claimed defective part. Merchandise not pre-approved for return will not be accepted and the associated claim not accepted. If upon inspection you find your product is damaged or missing parts, it is not necessary to return the unit to the store of purchase. Please contact Hugo&Borg
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You won’t find Hugo&Borg at any other retailer – it’s a unique collaboration between us and Rona, Rona+ and Réno-Dépôt. This website is designed to make choosing, planning and buying easy from the comfort of your own home — but if you get stuck or need some professional inspiration, just pick up the phone to call us or visit your nearest Rona, Rona+ or Réno-Dépôt stores.